Shipping policy

Thank you for shopping with us! We’re committed to getting your order to you as quickly and smoothly as possible.
This Shipping Policy explains how and when your order will be processed and delivered.

Order Processing

  • All orders are processed within 1–5 business days after payment has been confirmed.

  • Orders are not processed or shipped on weekends or public holidays.

  • You will receive a confirmation email once your order has been shipped.

Shipping Time & Delivery

  • We currently ship anywhere in South Africa.

  • Estimated delivery time: 1-5 business days 

  • Delays may occur due to public holidays, weather conditions, or courier issues. We’ll always do our best to keep you updated.

Shipping Costs

  • We offer free shipping on all orders within South Africa.

Order Tracking

  • Once your order has been shipped, you’ll receive an email with a tracking number and a link to track your parcel.

  • Please allow up to 1–5 business days for the tracking information to update after dispatch.

Address Information

  • Please make sure your shipping address is correct and complete before confirming your order.

  • We are not responsible for delays or lost parcels caused by incorrect shipping details provided by the customer.

Delays & Responsibility

  • While we work with reliable shipping partners, we are not responsible for unexpected delays caused by the courier or other factors outside our control.

  • If your order is delayed, please contact us and we’ll help follow up with the courier.

Contact Us

If you have any questions about shipping or your order status, you can reach our support team at:
 Email: canniacart@gmail.com